Terms of service

Socials Creator is a service of Soluciones Educativas Digitales, S.L. (tax ID B22499735, Paraje Flores Bonete, no. 648, 30400 Caravaca de la Cruz (Murcia), Spain; email info@socialscreator.com), referred to in these terms as “we” or “us”.

These terms govern the use of the Socials Creator app (app.socialscreator.com) and the purchase of its plans and credits. By creating an account or using the service you accept them. They are complemented by the privacy policy, the cookie policy and the legal notice of socialscreator.com. In case of conflict, these terms prevail on anything about the service.

You can contract in Spanish or English; the Spanish version is the reference text and prevails if there is any discrepancy. These terms are always available on this page, with their update date, and you can save or print them.

• You must be 18 or older and legally able to enter into contracts.
• The service is designed for professionals, freelancers, businesses and agencies creating content for their own brands or their clients'.
• If you contract as a consumer (an individual acting for purposes outside your trade or profession), you also have all the rights consumer law gives you, which these terms do not limit. Where a section applies only to consumers or only to business users, we say so.
• If you use the service on behalf of a company or a client, you confirm you can bind them to these terms.

• Give accurate details when you sign up and keep them up to date.
• Your account is personal: keep your password secret and don't share it. You are responsible for what happens in your account.
• If you think someone has accessed your account without permission, change your password and email info@socialscreator.com.

Socials Creatorhelps you create social media content with artificial intelligence (posts, carousels, stories, ads, videos, copy and hashtags) in your brand's style, organize it in a calendar and publish it to Instagram and your Facebook Page when you connect your account.

• Free version: when you create your account you get 300 welcome credits once, with no card. Without a paid plan there are no monthly credits and no video.
• We keep improving the service: we may add, change or remove features, AI models and providers. If we remove an essential feature of a paid plan during a period you have already paid for, we will tell you and, if you are a consumer, you can cancel and get back the proportional part of the unused period.
• Features marked “coming soon” (for example, scheduled automatic publishing or team seats) are not part of the plan until they are available.
• We do our best to keep the service running, but there may be interruptions for maintenance, failures or provider issues (hosting, AI, Meta, Stripe).

• AI generates output automatically. We don't guarantee it is accurate, complete, original or fit for your purpose: it may contain mistakes or made-up facts, or resemble existing works or other users' output.
• Always review what it generates before you publish or use it. You decide what you publish and are responsible for it, including complying with advertising and consumer rules (for example, not making false claims about your products).
• AI providers apply their own content policies and may refuse some requests. If a generation fails, we refund the credits.
• AI output is not legal, tax, medical or other professional advice.

Plans, their prices, the monthly credits they include and their limits (number of brands, video resolution and length) are shown on the pricing page and in Billing. Plans are monthly or yearly (yearly is paid upfront). You can also buy extra credit packs with or without a plan.

• Currency: prices are charged in euros if you connect from Europe and in US dollars from the rest of the world, based on the country of your connection.
• Taxes: the prices we show include VAT and any other applicable taxes. What you see is what you pay: the total appears on the checkout page before you confirm, and the invoice shows the tax breakdown.
• Payment: handled by Stripe, by card or other methods it offers. We never see your full card details. When you subscribe, you authorize Stripe to charge each renewal to the same payment method.
• How to buy:pick the plan or pack in Billing, go to Stripe's checkout page, review the amount and enter your details (you can correct them before paying or go back at no cost) and confirm. When you finish, you see the confirmation and the plan or credits are activated in your account. Invoices are available in Billing → “Manage subscription”.
• Promotion codes: applied on the checkout page, under the conditions of each promotion.
• Price changes:if we change your plan's price, we will tell you at least 30 days before the renewal it applies to. If you don't agree, you can cancel before that date.

• Each AI generation uses credits depending on its type and quality (for example, an image at standard or maximum quality, or each second of video depending on resolution). The current table is in Billing and is shown before you generate.
• Plan credits renew every month, counting from your subscription start date (also on yearly plans). Credits you don't use in a month don't carry over to the next.
• Extra credits bought in packs and welcome credits don't expire while you have the account, and are used after plan credits.
• If a generation fails, the credits it used are refunded automatically.
• Credits have no cash value, can't be exchanged for money or transferred to another account, and are lost when the account is deleted.

• Your subscription renews automatically at the end of each period (month or year) for the same period, until you cancel it.
• Cancel: in Billing → “Manage subscription”, at any time. Cancellation takes effect at the end of the period already paid: until then you keep the plan and its credits, and you are not charged again afterwards. Any extra credits you have left remain available.
• Change plan: also from “Manage subscription”. The change applies immediately and Stripe adjusts the amount in proportion to the time left in the period.
• If a payment fails, Stripe will retry it for a few days and you keep the plan in the meantime. If it ultimately can't be charged, the subscription is cancelled.

If you are a consumer, you have the right to withdraw from a plan or credit pack purchase within 14 calendar days of the day you buy it, without giving a reason and without any penalty (Articles 102 et seq. of the Spanish consumer protection law, TRLGDCU).

• How: send us a clear statement that you are withdrawing to info@socialscreator.com (for example, using the model form in the annex, which is optional). It is enough to send it before the 14 days end.
• We will refund everything paid for that purchase without undue delay and within 14 days of receiving your decision, using the same payment method you used unless we agree otherwise, at no cost to you. We will cancel the subscription or remove the unused credits from the pack.

This right does not apply to people who buy for their trade, business or profession.

• Outside the right of withdrawal, payments are not refunded: when you cancel, you keep the plan until the end of the paid period and the unused part is not refunded, including on yearly plans.
• Credit packs are not refundable, except under the right of withdrawal.
• This does not limit the rights the law gives you (for example, if the service is not provided as agreed). If you think you are entitled to a refund, write to us and we will look into it.
• Refunds are made through Stripe, to the same payment method; how long they take to show depends on your bank.

You may not use Socials Creator to:

• create, store or publish content that is illegal, defamatory, discriminatory, violent, hateful, sexually explicit or sexualizes minors, or that misleads consumers;
• infringe third-party rights: intellectual property, trademarks, image, honor, privacy or data protection;
• impersonate people or brands, create deepfakes of real people without their consent, or suggest someone endorses something they don't;
• send spam or automate posts or interactions in breach of platform rules;
• access accounts or systems without permission, get around usage or credit limits, overload the service, scrape data automatically or reverse engineer it, except as the law allows;
• resell or give third parties access to the service without our permission (you can create content for your clients, but not give them your account);
• use the features for analyzing other Instagram accounts to harass, monitor or profile people, for purposes other than analyzing their public professional activity, or in breach of Meta's terms.

• What you upload (logos, photos, copy, brand details) and what you generate with the service is yours, to the extent the law recognizes rights in it. We don't claim ownership.
• You give us a free, non-exclusive, worldwide license limited to what is needed to provide the service: storing your content, processing it with AI providers, showing it to you and publishing it where you ask. It lasts as long as the content is in your account (plus the technical time for it to be deleted from backups). We don't use it for advertising or to train AI models.
• You guarantee that you hold the rights and permissions needed for what you upload, including the consent of people who appear in photos or videos, and that your use doesn't infringe third-party rights.
• We may remove content we reasonably consider contrary to the law or these terms, and cooperate with the authorities when the law requires it.

We process your own data as a user as controller, under the privacy policy. But your content may include other people's personal data (for example, photos of your customers or team, or names in a text). For that data, you are the controller and we are your processor, and this section is the data processing agreement required by Article 28 GDPR:

• Subject matter, duration and purpose: providing the service (storing, processing with AI, showing and publishing your content) for as long as you have the account.
• Data and data subjects:whatever you choose to include in your content; usually the image, name and contact details of customers, employees or other people related to your brand. You must not include special categories of data (health, beliefs, etc.) or children's data without a legal basis.
• Instructions: we only process that data on your instructions, which are these terms and the way you use the app, unless a law requires otherwise (in which case we will tell you if the law allows it).
• Confidentiality and security: people authorized to process it are bound by confidentiality, and we apply the Article 32 GDPR security measures described in the privacy policy.
• Sub-processors: you authorize us to use the providers listed in the privacy policy(hosting, database, storage, AI, email and payments), under the same data protection obligations. If we add or replace one, we will update that list; you can object by writing to us and, if we can't accommodate your objection, you may cancel the service.
• International transfers: only with the Chapter V GDPR safeguards set out in the privacy policy.
• Assistance: we will reasonably help you, taking into account the information available to us, to answer data subject requests and to comply with Articles 32 to 36 GDPR.
• Breaches: we will notify you without undue delay if a security breach affects that data, with the information we have so that you can report it.
• End of the service: when you delete your content or your account, we delete the data (see how to delete your data), unless the law requires us to keep it. You can download your content from the app beforehand.
• Audits: we will give you the information needed to show we comply with this section and allow reasonable audits, with prior notice and at your expense.

• To publish to Instagram and Facebook you connect, through Meta's sign-in, a professional Instagram account and a Facebook Page you manage. To do so you grant Socials Creator the instagram_basic, instagram_content_publish, instagram_manage_insights, pages_show_list, pages_manage_posts and pages_read_engagement permissions. Using Instagram and Facebook is also governed by Meta's terms and community guidelines, which you must follow.
• We only publish when you press “Publish” and to the destinations you tick (Instagram, your Facebook Page or both); stories are only published on Instagram. You are responsible for what you publish on your accounts and Pages.
• Competitor analysis only works with professional Instagram accounts (Business or Creator) and public data, through your connected account; it is an approximation (it doesn't include saves, shares or reach) and the number of accounts you can track depends on your plan. Use it only to study the public professional activity of other accounts, never to harass, monitor or profile people.
• Meta controls its platforms: it may reject posts, apply rate limits, change or withdraw API features or restrict accounts. We are not responsible for those decisions or for what other platforms do, though we will help where we can.
• You can disconnect Instagram and Facebook at any time in Settings → Instagram and Facebook → “Disconnect”. The tokens and the data of the Instagram account and the Facebook Page are deleted immediately.

The app, its code, design, templates, sample images and the Socials Creatorbrand belong to us or our licensors. We give you a personal, non-exclusive, non-transferable right to use the service while you have an account and follow these terms. You can freely use the content you create with the service's templates and assets on your social media and your clients', but you can't extract or resell the templates or assets as such. More in the legal notice.

• The service is provided “as is” and “as available”, with no warranties beyond those required by law.
• We are not liable for damage caused by content you generate or publish, by decisions of Meta or other platforms, by failures of providers outside our control, or by use of the service contrary to these terms.
• If you use the service as a business: we are not liable for lost profits, lost customers, data or reputation, or other indirect damage, and our total liability is limited to what you paid us in the 12 months before the event giving rise to it.
• If you are a consumer, these limitations only apply to the extent consumer law allows, and you keep all your statutory rights, including the legal guarantee of conformity for digital content and services.
• Nothing above limits our liability for willful misconduct or gross negligence, or for personal injury.

If you use the service as a business, you will hold us harmless against third-party claims (including fines and reasonable defense costs) arising from your content, what you publish, or your breach of these terms or the law. We will tell you about the claim and reasonably cooperate with you.

• You can stop using the service whenever you like: cancel your subscription in Billing and, if you wish, ask us to delete your account.
• Delete your account: email info@socialscreator.com from your account email with the subject “Delete my account”, as explained in the privacy policy. Any active subscription is cancelled. Deleting it means losing your content and any credits left; download anything you want to keep first.
• We may suspend or close your account if you seriously breach these terms or the law, if you don't pay, or if needed to protect the service, other users or third parties. Unless it is urgent or the law forbids it, we will warn you first and give you a chance to explain or fix it.
• If we close your account without you having breached these terms, we will refund the proportional part of the paid period you couldn't use.
• Sections that by their nature should survive the end of the contract (liability, indemnity, governing law) continue to apply.

We may update these terms to reflect changes to the service, the law or our providers. If the change is significant, we will tell you by email or in the app at least 30 days before it applies. If you don't agree, you can cancel your subscription before that date; if you keep using the service afterwards, the new terms apply. Changes don't affect periods you have already paid for, unless required by law.

• These terms are governed by Spanish law.
• If you are a consumer, you can bring a claim before the courts of your place of residence, and if you live in another EU country you keep the protection of the mandatory rules of your country.
• If you are a business, the parties submit to the courts of Caravaca de la Cruz (Murcia, Spain).
• Before going to court, write to us at info@socialscreator.com and we will try to resolve it. If you are a consumer, you can also contact the consumer protection authorities where you live.

Soluciones Educativas Digitales, S.L. · Tax ID B22499735 · Paraje Flores Bonete, no. 648, 30400 Caravaca de la Cruz (Murcia), Spain · info@socialscreator.com

Only fill in and send this form if you want to withdraw from the contract.